Privacy & Cookie Policy

This Privacy & Cookie Policy explains how Recovery Trauma Ltd collects, uses, stores, and protects personal information when you use our website, membership, resources, contact forms, checkout pages, emails, and related services.

Information We May Collect

We may collect personal information including:

• Name and email address
• Account login details
• Payment and subscription information
• Messages or enquiries you send to us
• Website usage information
• Technical data such as device type, browser type, and IP address

How We Use Your Information

We may use your information to:

• Provide access to memberships, resources, and digital content
• Process payments and manage subscriptions
• Respond to enquiries and support requests
• Send important account or service updates
• Improve the website, resources, and user experience
• Send marketing emails only where you have given permission

Payments

Payments are processed securely through third-party payment providers such as Stripe. Recovery Trauma does not store your full card details on our website.

Email Communication

If you subscribe, purchase, or contact us, we may send service-related emails. Marketing emails are only sent where you have consented or where legally permitted. You can unsubscribe from marketing emails at any time.

Sharing Your Information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate the website, manage payments, deliver emails, host content, or provide technical support.

How Long We Keep Your Information

We keep personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, process payments, and maintain business records.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. You may also withdraw consent where consent is the lawful basis for processing.

To make a privacy request, contact: info@recoverytrauma.com

Cookies

Cookies are small files placed on your device when you visit a website. They help websites work properly, remember preferences, improve performance, and understand how visitors use the site.

Types of Cookies We May Use

• Essential cookies: needed for the website, checkout, login, membership access, and security.
• Analytics cookies: help us understand website traffic and improve user experience.
• Marketing cookies: may be used for advertising, tracking, or social media integrations.
• Third-party cookies: may be used by services such as Stripe, Google, YouTube, or embedded tools.

Cookie Consent

Where required, non-essential cookies should only be used after you give consent. You can usually manage or block cookies through your browser settings.

External Links

Our website may link to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page.

Contact

For privacy or cookie questions, please contact:

info@recoverytrauma.com