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Escalation Pathway for Flagged Issues, Risks & Safeguarding Concerns

Documented escalation pathway for Recovery Trauma™ with clear decision points and accountability at each stage. Part of the Compliance & Governance documentation set.

Next review: 16 June 2027Last updated: 16 June 2026
1

Platform Administrator Review

Owner: Platform Administrator

Scope of review

  • Flagged content
  • Reported posts or comments
  • User complaints
  • System alerts
  • Potential safeguarding concerns
  • Compliance-related incidents

Decision: Close at this stage

  • Routine, administrative, or technical matter
  • Resolved through standard moderation procedures
  • Action and outcome recorded; case closed

Decision: Escalate to Clinical Director (Advisory)

  • Potential safeguarding concerns
  • Ethical risks
  • User wellbeing concerns
  • Repeated harmful content
  • Policy uncertainty
  • Elevated platform risk
Escalate if criteria above are met
2

Clinical Director (Advisory) Review

Owner: Clinical Director (Advisory)

Scope of review

  • Potential safeguarding implications
  • Trauma-informed considerations
  • Ethical concerns
  • Emerging risk patterns or trends
  • Whether existing policies adequately address the situation

Decision: Close at this stage

  • Addressable through existing guidance or policy clarification
  • Content recommendations or safeguarding advice issued
  • Recommendations documented and returned to Platform Administrator and Founder for implementation

Decision: Escalate to Founder & Product Compliance Lead

  • Significant safeguarding risk
  • Regulatory implications
  • Reputational risk
  • Unresolved ethical concerns
  • Requires governance-level decision-making
Escalate if criteria above are met
3

Founder & Product Compliance Lead Review

Owner: Founder & Product Compliance Lead

Scope of review

  • High-risk safeguarding concerns
  • Compliance incidents
  • GDPR-related risks
  • Policy exceptions
  • Significant platform risks
  • Recommendations received from the Clinical Director

Decision: Close at this stage

  • Determines whether policy changes, compliance actions, technical controls, external consultation, or additional risk mitigation are required
  • Approves and documents final actions, assigns responsibilities, ensures implementation and follow-up
  • Where appropriate, initiates formal incident management, governance review, or regulatory review

Documentation requirements

For all escalated matters, the following must be recorded and retained:

  • Date and time of escalation
  • Role responsible for review at each stage
  • Decisions made at each stage
  • Audit trail of actions taken
  • Closure status and review outcomes
  • Records retained per platform governance and compliance requirements

Compliance purpose

This pathway clarifies accountability at every escalation stage and supports audit readiness. It sits alongside the Team Roles & Job Descriptions, Safeguarding framework, Privacy Policy, Disclaimer, and Compliance Report as part of the wider Recovery Trauma™ Compliance & Governance documentation.

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